AI Command Centre
One platform. Your entire calling operation.
Bring your campaigns, human agents, Voice AI, quality assurance and reporting together—with an AI Assistant that helps you manage the bigger picture.
- CampaignsContact lists, scripts, settings and outcomes
- AgentsYour people and AI voice agents, side by side
- ConversationsRecordings, transcripts and dispositions
- QualityScorecards, evaluations and evidence
- Reporting and usageResults, spend and controls
DialCru AssistantAsk across all of it in plain language, and act with the right approvals.
Campaigns and the Live Floor
Run every campaign from one place.
Create, configure and monitor outbound campaigns for human and AI agents, and see what's happening on the floor without chasing supervisors for updates.
- Contact lists, scripts and execution settings
- Campaign status, progress and outcomes
- A Live Floor view of agent states and calling activity
- Number suppression and opt-outs
Human agents and Voice AI
Your people and AI agents, working together.
Manage your people's roles, access and availability alongside AI voice agents and their scripts, voices and tests. Use Voice AI for suitable repeatable conversations, and keep your team for the conversations that need them.
Supported workflows can transfer suitable conversations from an AI agent to a person.
Conversation intelligence and QA
Understand what happened on the call.
Explore recordings, transcripts, dispositions and outcomes. Evaluate supported calls against your scorecards, and review the evidence behind a result.
Reporting, costs and controls
See results, spend and controls together.
Compare human and AI results over time, keep an eye on calling consumption and costs, and ask the Assistant when you need the story behind a number.
- Natural-language reporting through the AI Assistant
- Spending controls and balance visibility
- Roles, access and availability for every agent
- Permission-controlled actions
- Two-factor sign-in and passkeys
- Audit events for changes and approvals
Getting started
Start with what you need. Expand when you're ready.
Begin with one team or campaign, then add Voice AI, QA coverage or capacity as the results come in.
01
Introduction
A 15-minute look at DialCru, shaped around your operation.
02
Scoping
We review your campaigns, team and calling volumes, then confirm pricing and billing units in a proposal.
03
Setup
Your workspace, users and first campaigns are configured, with your team.
04
Pilot and expand
Start with a defined campaign, measure the results and expand when you're ready.
Onboarding steps, timelines and pilot options are confirmed in your proposal.
Questions
Frequently asked questions.
Can we use DialCru with our existing agents?
Can Voice AI transfer a conversation to a human agent?
Does the AI Assistant make operational changes on its own?
How is DialCru priced?
Your next-generation call centre is already within reach.
You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.
More control · More intelligence · More flexibility