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Your Call Centre.
Reimagined.

Human agents. Voice AI. One intelligent command centre.

Book a Live DemoMeet Your AI Assistant

Built for insurers, BPOs, financial services and high-volume sales teams.

Every part of the operation, in one place.

Live activity, campaigns, AI agents, quality and analytics share one platform. Pick a page from the menu to explore it with sample data.

Meet the AI AssistantExplore the Platform

Your workforce. Your way.

Build a bigger calling operation. Not a bigger office.

Keep your existing team where it adds value. Use Voice AI for suitable repeatable tasks. Add independent human agents when additional capacity is required.

Let AI handle suitable conversations at scale.

Automate outbound engagement, lead qualification and customer follow-up with configurable AI voice agents.

  • AI-powered outbound calls
  • Campaign scripts and conversation workflows
  • Lead qualification and captured responses
  • Supported transfers to human agents
  • AI QA, testing and campaign analytics
Explore Voice AI

Built for businesses where every conversation matters.

Pick your industry to see how teams like yours use DialCru.

Operational trust

Stay in control.

Significant operational changes require approval. Supported actions follow your configured permissions and controls.

Approvals and audit trail

You approve the changes that matter.

Audit trailReactivation Q4 · today

  1. Assistant proposed an update to the calling window

  2. T. Mokoena approved · Operations Manager

  3. Calling window changed · 09:00–19:00 → 10:00–16:00

Sample data

QA evidence

See the evidence behind a score.

AI-assisted
03:12

72 / 100

1 critical failureHuman review

Critical: recording notice not detected

Evidence · 00:00:09 · “…calling about your renewal. Is now a good time?”

Sample data

Data and usage controls

Set the limits. See the spend.

The same rules apply to human and AI agents.

  • Permission-controlled actions
  • Number suppression and opt-outs
  • Spending controls and balance visibility
  • Roles, access and availability for every agent
  • Audit events for changes and approvals
  • Human review for low-confidence evaluations
Explore AI Quality AssuranceRead about data processing

Platform, AI and capacity, each billed its own way.

Choose the capabilities your business needs.

Subscription

Platform

  • Platform Subscription

    R1,950 / month excl. VAT

  • Human-Agent Licences

    R399 / active agent / month excl. VAT

Metered

AI usage

  • Voice AI

  • AI Quality Assurance

  • AI Assistant

Quoted

Capacity & enterprise

  • Independent Agents

  • Enterprise

All pricing, usage inclusions, billing units and service availability are confirmed before activation.

Explore Pricing

Frequently asked questions.

Can we use DialCru with our existing agents?

Yes. DialCru is designed for businesses that want to onboard and manage their own human agents, alongside suitable AI calling workflows.

Does the AI Assistant make operational changes on its own?

The Assistant can help with supported actions according to the permissions configured in your workspace. Significant operational changes require approval: starting a campaign or AI dialer, publishing a script and buying credit happen only when you press the button it offers.

Can Voice AI transfer a conversation to a human agent?

Supported workflows can transfer suitable conversations to a human agent. We can walk through the available handover options in your demo.

Is the independent agent network available now?

The network is developing. Access, availability, agent suitability and commercial terms are subject to approval.

Can I schedule AI reports?

Yes. Save a question, then schedule it: the Assistant runs it on your schedule and sends the answer to the destinations you choose. We can walk through the delivery options in your demo.

How is DialCru priced?

The platform is R1,950 a month and each active agent R399 a month, excluding VAT. Voice AI, QA, telephony and any additional services are billed on usage or quoted, and confirmed in your proposal.

See what DialCru can do for your operation.

You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.

Book Your 15-Minute DemoMeet the AI Assistant