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Human Agents

Keep your best people. Give them a better platform.

Your people understand your customers, products and business. DialCru gives them a modern calling environment while giving managers better visibility and AI-assisted intelligence.

See Human-Agent ManagementSee It in Action
Live Floor · Renewals deskLive

On call

16

Ringing

2

Wrap-up

4

Available

6

AI calls

12

Agents on the floor
AgentStatusTime
T.M.RenewalsOn call03:12
Renewals-2 · AIRenewalsOn call01:42
K.N.Funeral coverWrap-up00:38
S.D.—Available—
Sample data

Who's on shift, how they score, what they sell.

Let it play, or press anything inside to take the controls.

Agents

Agents

Everyone in this organisation, and the shift they are on. Somebody becomes an agent by clocking in: there is nothing to set up here first.

4 of 8 on shift

Agents
AvatarAgentStatusRoleFirst shiftActions
On shiftSupervisor3 Feb 2026
On shiftMember3 Feb 2026
On shiftMember17 Mar 2026
Off shiftMember17 Mar 2026
Off shiftMember4 May 2026
Off shiftMember4 May 2026
On shiftMember8 Jun 2026
Never clocked inOwner—
Interactive demo · sample data

Everyone in the organisation, and who is on shift. Somebody becomes an agent by clocking in, so there is nothing to set up first. A manager can end a shift somebody forgot to.

How it works

From invite to coaching.

Bring the team you already have, run campaigns in one place and coach from what actually happened on the call.

  1. 01

    Invite your team

    Add agents and supervisors, and set their roles and access.

  2. 02

    Set up campaigns

    Assign people to campaigns with contact lists, scripts and calling settings.

  3. 03

    Agents call

    Your team calls from the browser, after a setup check and a free practice call, while managers watch the Live Floor.

  4. 04

    Recordings and outcomes

    Each call keeps its recording, disposition and outcome.

  5. 05(by the Assistant)

    QA and coaching

    Evaluate supported calls against your scorecard and turn findings into coaching.

Supervise live

Listen in. Whisper. Step in.

Supervisors pick a call from the Live Floor and coach while it happens, then follow up with the recording and QA results afterwards.

  • Listen to a live call without anyone hearing you
  • Whisper guidance only the agent hears
  • Barge in and join the conversation
  • See every agent's state and time in it on the Live Floor
See the Dialer
T.M. · RenewalsOn call03:12
  • ListenActiveHear the call. Nobody hears you.
  • WhisperOnly the agent hears you.
  • BargeJoin in. Both sides hear you.

Supervisor · listening since 09:39 · the customer can't hear you

Sample data

Quality and coaching

Coach from evidence, not impressions.

Evaluate supported calls against the scorecard for each campaign. Reviewers see the moments behind a result, so coaching starts from what the customer heard.

  • Scorecards per campaign
  • Timestamped evidence for critical failures
  • Low-confidence evaluations flagged for human review
Explore AI Quality Assurance
AI-assisted
03:12

72 / 100

1 critical failureHuman review

Critical: recording notice not detected

Evidence · 00:00:09 · “…calling about your renewal. Is now a good time?”

Sample data

AI Assistant

Ask how your team is doing.

Ask the AI Assistant which agents need coaching, how a campaign is trending or where QA failures cluster. It answers from your workspace data and shows its sources.

Coaching human agents

Assistant
Interactive demo · sample data

It reads QA scores and calls together to find who is behind, and on what.

Meet the AI Assistant

Grow without losing visibility.

Your team stays at the centre. Add Voice AI for repeatable conversations and independent agents for peaks, and manage them all from the same platform.

  • Voice AI

    Hand suitable repeatable conversations to AI agents, with handover to your people where supported.

    Explore Voice AI

  • Independent agents

    Developing

    Request vetted extra capacity for a campaign, without permanent hiring.

    See Independent Agents

  • Pay for active agents

    R399/ active agent / month

    Agents who don't log in that month aren't charged.

    See Pricing

Questions

Frequently asked questions.

Can we use DialCru with our existing agents?

Yes. DialCru is designed for businesses that want to onboard and manage their own human agents, alongside suitable AI calling workflows.

What counts as an active agent?

An agent who logs in to production or handles customer calls during the month. Agents who are set up but inactive that month aren't charged.

Does AI QA replace our quality team?

No. Automated evaluations help your team cover more calls consistently. People review exceptions and low-confidence evaluations, and decide what happens next.

Your next-generation call centre is already within reach.

You don’t need to replace every agent, rebuild your business or commit to another expensive operating model. Start with your existing team. Introduce Voice AI where it makes sense. Add human capacity when you need it.

More control · More intelligence · More flexibility

Book Your 15-Minute DemoMeet the AI Assistant